- How long has your property manager been in business?
Letts Property Management has been the premier residential management company of the Chicagoland area for the last 14 years and has been operating in the Greenville market since 2018.
- What percentage of your monthly rent is your property manager charging you to manage your properties?
Letts Property Management charges a standard 10 % management fee with a per unit minimum for occupied units to all owners.
- Does your property manager carry sufficient and proper insurance?
Letts Property Management carries full liability and operations insurance in addition to professional errors and omissions insurance. This provides owners with 100% protection to any misfortunes or mistakes that might take place regarding their investment.
- What is the average annual vacancy period your property manager has on their properties?
Letts Property Management averages between four and six weeks vacancy on any of our properties. This vacancy timing starts after the property has been cleaned and made fully “rental ready” and ready for marketing. This timing also takes into consideration move-in timing. The keys to a quick rental are having a property that is clean, in good condition, fresh neutral paint and competitively priced for the neighborhood.
- How does your property manager advertise your property when seeking new tenants?
Letts Property Management advertises in the most comprehensive and proven ways in our market. We use visible signage and our website. Additionally, we use a vast network of websites associated with rental property. These include, but aren’t limited to: Craigslist, Trulia, Zillow, the MLS (for select properties) and others. Most importantly however, is the reputation we’ve developed as the premier residential property management company. We also publish a weekly Leasing List that is emailed to 150 area leasing agents and realtors.
- How does your property manager pay you and how long does it typically take for you to receive your rent money?
Letts Property Management uses ACH to automatically process direct deposits for those clients who wish to use this service. This eliminates the possibility of lost items in the mail and places funds in our client’s accounts several days quicker than mailing checks. For those not wishing to use ACH we can mail the check every month.
- What does your property manager charge to find a new tenant?
Letts Property Management charges a leasing fee of 100% of the first month’s rent. This covers finding and screening all applicants, as well as any necessary documentation. A portion of that fee goes as a commission to the leasing agent or realtor who locates the approved tenant. The fee also covers the costs of signage, lockbox, photos and placement on our large network of websites.
- Does your property management company offer your tenants the ability pay online with credit card or electronic checks?
Letts Property Management has numerous options available to assist tenants in paying on time. They can pay at either our office with a personal check, money order or cashier’s check, or use their bank provided online bill pay. Additionally, they can pay via a tenant portal on our website using a credit/debit card or electronic check.
- Does your property management company have a full-service maintenance crew that is available 24-7?
Letts Property Management has an on-staff maintenance crew that specializes is a variety of repair needs. HVAC, electrical, roofing, plumbing, painting, drywall and basic carpentry are just a basic list of all the capabilities of our maintenance crew. When it comes to housing, there are very few things we can’t fix. There is a dedicated phone number line for emergency calls after office hours and weekends.
- Does your property manager have a full accounting staff that is licensed and fully compliant with state and federal laws, while providing detailed and transparent statements?
Letts Property Management utilizes a very robust and comprehensive double entry accounting system to track all transactions for our clients. We provide detailed monthly statements for each one of our properties to help our clients stay informed and assist in tax preparation. Included in the monthly statement is a current month plus year-to-date column. All this information plus a variety of reports are available at any time to owner through an Owner portal on our website. This information is provided in real time to the website for up to the minute reporting.
- How much does your property manager require you to pay into a reserve account to cover possible repairs?
Letts Property Management requires an owner “reserve” on their investment properties. The reserve amount is on a sliding scale based on the number of units owned. We make repairs and upgrades as they are approved by owners, and deduct expenses from the reserve. The reserve is reimbursed monthly out of rent collected. These expenditures are then clearly marked and explained in a detailed accounting statement sent to the owner. Larger repair expenses require a 50% deposit with the remaining due and payable within 5 days of completion of the project. Payments may be easily made to the owner account to pay for repairs by credit card or electronic check through the owner portal.
- Does your property manager have a lawn service or snow removal for multi-family properties?
Letts Property Management dedicates an employee to mowing and lawn care during the grass growing season and snow removal during the winter months. Our employee has been trained to pick up any trash in the yard and to do string weed trimming every cutting. He also walks around the exterior building checking on the condition of the property. Prices are set at the start of the season and are billed monthly to the owner. Traditionally renters in single-family properties are responsible for lawn care and snow removal.
- Does your property management company perform inspection of the property during occupation by the tenant?
Letts Property Management performs full interior and exterior inspection of each individual unit and property every six months. The purpose of these inspections is twofold. First, we guarantee that the tenant is adhering to the terms of their lease with regards to care of the property, number of residents, and approved pets. Second, maintenance inspects the condition of the property’s plumbing, roofing, yard, and any other preventative maintenance items that could cause major expenses down the road. In addition, any time we have a maintenance technician at the property he is trained to do a walk-through to check on general conditions. We’ve found this to be a huge value to our owners as necessary repairs can be made before it becomes a larger and more expensive issue.
- Is your property manager up to date with the laws regarding the Fair Housing Act?
Letts Property Management regularly attends training and seminars regarding fair housing issues on a regular basis. Based on Federal Fair Housing we do not discriminate based on the following: race, religion, gender, ancestry, disability, military discharge status, color, national origin, age, familial status, gender identity and source of income.
- How does your property manager handle background and credit checks on rental applicants?
Letts Property Management performs a multi-point check on each individual that applies to live in our managed properties. This check includes credit and credit score, criminal (local and national) background including the national sex offender registry, eviction and rental history, employment and income verification, and contact with provided.